Avaya Aura SIP Communication System

Location: On-Site or Online
Pricing: $1,250 per seat (6-seat minimum)
Length: 4 Days

Course Summary

Avaya Aura SIP Communication System is a practical, hands-on course designed to teach students how enterprise voice and SIP-based communications are designed, deployed, and supported using Avaya Aura.

Students learn how SIP signaling, media flows, and call control operate across Avaya Aura components including Communication Manager, Session Manager, and associated core services. The course emphasizes real-world operational knowledge—call flows, registrations, routing, interoperability, and troubleshooting—rather than abstract theory.

By the end of the course, students are comfortable reading SIP call flows, understanding Aura architecture, diagnosing common call failures, and supporting production Avaya Aura environments.

Course Outline

Day 1 – Enterprise Voice and Avaya Aura Foundations

• 💬 Lecture: Evolution of enterprise voice (TDM → IP → SIP)

• 💬 Lecture: Overview of Avaya Aura architecture

• 💬 Lecture: Core components (Communication Manager, Session Manager, System Manager)

• 💬 Lecture: SIP fundamentals for enterprise communications

• 💬 Lecture: Signaling vs media in voice systems

• ⚙️ Lab: Exploring an Avaya Aura reference architecture

• ⚙️ Lab: Identifying Aura components and their roles

• ⚙️ Lab: Tracing signaling and media paths in sample call flows

• ⚙️ Lab: Reviewing basic SIP messages in enterprise calls

Day 2 – SIP Signaling and Call Control in Avaya Aura

• 💬 Lecture: SIP registration and authentication

• 💬 Lecture: SIP dialogs, transactions, and session state

• 💬 Lecture: Dial plans, routing, and call admission control

• 💬 Lecture: Session Manager routing logic

• ⚙️ Lab: Registering SIP endpoints to Avaya Aura

• ⚙️ Lab: Placing internal SIP calls

• ⚙️ Lab: Analyzing SIP INVITE, 100 Trying, 180 Ringing, and 200 OK

• ⚙️ Lab: Inspecting SDP offers and answers

• ⚙️ Lab: Simulating common SIP failures (registration and routing issues)

Day 3 – Media, Interoperability, and Troubleshooting

• 💬 Lecture: RTP, SRTP, codecs, and media negotiation

• 💬 Lecture: NAT traversal and firewall considerations

• 💬 Lecture: SIP trunks and external connectivity

• 💬 Lecture: Interoperability with carriers and third-party systems

• ⚙️ Lab: Identifying RTP and SRTP media streams

• ⚙️ Lab: Troubleshooting one-way audio and no-audio calls

• ⚙️ Lab: Analyzing codec mismatches and transcoding scenarios

• ⚙️ Lab: Capturing and analyzing voice traffic with packet analysis tools

Day 4 – Operations, Monitoring, and Real-World Scenarios

• 💬 Lecture: Day-2 operations in Avaya Aura environments

• 💬 Lecture: Monitoring, logging, and diagnostics

• 💬 Lecture: High availability and resiliency concepts

• 💬 Lecture: Security considerations for enterprise voice

• ⚙️ Lab: Using logs and traces to troubleshoot failed calls

• ⚙️ Lab: Correlating signaling success with media failure

• ⚙️ Lab: Walking through end-to-end call troubleshooting scenarios

• ⚙️ Lab: Documenting findings and remediation steps

Outcomes

Students who complete Avaya Aura SIP Communication System will be able to:

• Explain Avaya Aura architecture and component roles

• Understand SIP signaling and media flow in enterprise voice systems

• Read and interpret SIP call flows and SDP exchanges

• Diagnose and resolve common Avaya Aura call issues

• Support and troubleshoot production SIP communication environments